Manager, 3PL Operations, Warehousing, Logistics

This is a fully remote position, open to applicants in Germany, +1 more country.

📋 Description

• Oversee daily 3PL operations, encompassing inbound logistics, pick/pack/ship processes, inventory management, and returns handling.

• Generate and distribute daily UnPGI orders along with reports on the prior day's sales invoices.

• Perform weekly reviews of claims and initiate corrective actions as necessary.

• Take ownership of customer-critical shipments and address any service discrepancies.

• Monitor and enforce key performance indicators (KPIs) for the 3PL.

• Initiate and manage quarterly performance improvement plans when needed.

• Review warehouse and transportation invoices to verify labor charges.

• Track expedited shipments and support budget performance metrics.

• Lead bi-weekly reviews of internal launch timelines and maintain tracking systems.

• Ensure that MDM, SDS, and setup elements are finalized with both internal teams and the 3PL.

• Oversee new product launch orders and manage transportation until delivery.

• Maintain adherence to standard operating procedures (SOPs) and ensure audit readiness; keep licensing records updated.

• Collaborate with Quality Assurance (QA) on the development of SOPs and conduct audits.

• Establish system connectivity and implement DSCSA requirements for comprehensive traceability.

• Evaluate the capabilities of the 3PL and manage non-standard requests such as inspections, rework, and repacking.

• Communicate capacity limits and execution strategies to cross-functional teams.

• Provide volume forecasts to ensure that labor plans align with demand.

• Monitor and authorize overtime as well as ad-hoc labor requirements.

• Facilitate weekly management reviews and quarterly business evaluations.

• Liaise with Customer Care, Commercial, Finance, and Operations departments.

• Support initiatives for root cause analysis and other change actions to enhance service quality.

⛳️ Requirements

• Bachelor’s degree accompanied by over 5 years of experience in Logistics, Operations Management, or a related discipline.

• Proven experience in inbound and outbound logistics.

• Familiarity with warehousing operations.

• Experience handling controlled substances.

• Strong understanding of logistics and warehouse functionalities.

• Knowledge of customs regulations and FDA clearance processes.

• Familiarity with compliance requirements including GMP, GDP, GWP, cGMP, FDA, and USCBP.

• Must be a U.S. citizen, a lawful permanent resident, or otherwise authorized to work in the U.S. without the need for visa transfer or sponsorship now or in the future.

• Proficiency in Customer Relationship Management.

• Experience in Material Handling.

• Knowledge of Outbound Logistics.

• Experience with Product Recall processes.

• Understanding of Supply Inventory management.

• Expertise in Warehouse Management systems.

🏝️ Benefits

• Annual discretionary bonus.

• Comprehensive health care coverage.

• Retirement savings plan.

• Leave benefits.

• Competitive total rewards package.