Payment Operations Analyst

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Assist with daily operations related to the transmission and reception of FedNow and RTP instant payments.

• Execute payment processing, oversee activities, and fulfill periodic reporting duties.

• Investigate and resolve returns, rejections, and operational adjustments within specified timelines.

• Aid in the planning, testing, and rollout of product upgrades, platform updates, regulatory or industry modifications, and transitions.

• Collaborate with IT and vendor partners to pinpoint root causes and address system, file, or transmission challenges.

• Provide support during significant incidents and urgent payment concerns outside of standard business hours as needed.

• Assist in audit preparedness, risk evaluations, and control assessments.

• Collect documentation and evidence to ensure compliance with ISO 20022 and Nacha standards.

• Investigate and address customer and internal queries regarding FedNow, RTP, and other electronic payment systems.

• Maintain operating procedures, product documentation, job aids, and testing scripts.

• Generate KPI/KRI reports.

• Collaborate with the Financial Intelligence Unit to detect, escalate, and mitigate suspected fraud and suspicious activities.

• Work alongside cross-functional teams to integrate instant payment solutions with upstream and downstream systems and operational workflows.

• Provide support for ACH, wire, and tokenized deposit operations or related initiatives as necessary.

• Assume responsibility for assigned operational duties and challenges.

⛳️ Requirements

• A bachelor’s degree is required or an equivalent mix of education and relevant professional experience.

• 5+ years of professional experience.

• 2 to 3 years in payment operations, payment support, or related roles.

• Experience in a financial institution or fintech environment is preferred.

• Relevant industry certification is preferred (e.g., AFPP, APRP, AAP) or a commitment to obtain one within 12 months of hire.

• Familiarity with RTP, FedNow, and ISO 20022.

• Understanding of core payment system functionalities, including validations, rule engines, fees, postings, settlements, routing, message formatting, and status reporting.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• A collaborative approach with colleagues, stakeholders, end users, and vendors.

• Proficiency in Microsoft Office.

• Capability to quickly learn new systems/tools.

• A growth mindset and comfort with ambiguity, along with the ability to establish processes with minimal guidance.

• Availability to work from 11:30 am to 8:30 pm Eastern Time.

• Must be available outside regular business hours as required for major incidents and urgent payment issues.

• Ability to communicate in person, via phone, and through electronic channels.

• Frequent use of a computer, including typing and sustained focus on a monitor.

• Capability to sit, walk, and/or stand for extended durations.

• Ability to bend and reach.

🏝️ Benefits

• Remote or hybrid work options, if applicable.

• Secure, distraction-free remote work environment with a dependable internet connection.

• Equal Opportunity Employer, including disabled/veterans.