Patient Support Nurse

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate effective patient journeys to and during therapy through care coordination, education, and psychosocial support.

• Deliver education on medications and disease states.

• Provide clinical insights to improve the clinical component of patient support initiatives.

• Educate and assist patients, caregivers, and healthcare professionals regarding designated therapeutic areas.

• Build relationships, foster trust, and maintain rapport in a fully telephonic environment.

• Advise and inform patients on product usage, dosing and administration, devices, insurance coverage, and reimbursement issues in telephonic or virtual settings.

• Assess and contribute to the creation of program resources.

• Coordinate resources to share and secure financial assistance for patients facing financial hardship.

• Adhere to program protocols and escalate complex cases according to established policies and procedures.

• Handle incoming and outgoing calls related to disease states, products, patient requirements, insurance coverage, and financial support options.

• Maintain and update patient account records within a digital CRM system.

• Assist healthcare provider offices with prescription inquiries, concerns, or issues.

• Report and document adverse events and product/safety complaints in accordance with program SOPs.

• Engage in customer meetings, training sessions, orientation meetings, and competency assessments.

• Advocate for patients and healthcare providers on matters of insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals.

• Participate in a shared on-call, after-hours nurse service across multiple programs.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate Degree or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states.

• At least four years of nursing experience.

• A minimum of two years of experience in the Psychiatry Therapeutic Area.

• Previous telephonic experience is a plus.

• Familiarity with medical insurance terminology, reimbursement/insurance, healthcare billing, physician office operations, health insurance processing, or related reimbursement experience is preferred.

• Clear and effective oral and written communication; candidates may be required to submit a written test sample.

• Proficient in Microsoft Office products.

• Experience and comfort using a digital CRM are required.

• Strong attention to detail and follow-through in communication with patients and providers.

• Excellent empathetic listening skills.

• Ability to thrive in a fast-paced environment, manage multiple tasks, and adapt quickly.

• Strong background in customer service.

• Must be eligible to obtain licensure in all 50 states.

• Preferred candidates should be able to type at least 35 words per minute with 97% accuracy.

• Flexibility to travel as required is preferred.

• Successful completion of a background check and, depending on the position, a drug screening.

🏝️ Benefits

• Medical, dental, and vision insurance plans, including HSA- and FSA-eligible options, with Valeris contributing towards premium costs.

• Telehealth services and Employee Assistance Program (EAP) benefits.

• Company matching on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-sponsored Short-Term Disability coverage, with an option to purchase Long-Term Disability.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and personal and professional development.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace and mission-driven culture.