Patient Support – Billing Specialist

This is a fully remote position, open to applicants in Argentina, +5 more countries.

📋 Description

• Manage incoming and outgoing patient communications through calls, emails, and text messages.

• Schedule, reschedule, and confirm both routine and urgent appointments.

• Assist patients with telehealth appointments and their virtual care coordination.

• Update and ensure the accuracy of patient records in the EMR system.

• Verify patients' insurance eligibility, benefits, and coverage details.

• Process and submit medical claims accurately.

• Follow up on the status of claims and address basic billing inquiries.

• Aid in medical coding and review records to ensure billing precision.

• Facilitate communication among patients, healthcare providers, and administrative teams.

• Provide general administrative support to medical providers.

• Uphold patient confidentiality and adhere to HIPAA regulations.

⛳️ Requirements

• A minimum of 1 year of experience in a medical or healthcare environment is required.

• Experience in handling patient calls, scheduling, and medical reception is necessary.

• Practical experience with insurance verification and claims processing is essential.

• Familiarity with medical billing and/or medical coding is preferred.

• Knowledge of CPT, ICD-10, and medical terminology is advantageous.

• Strong verbal and written communication skills in English are required.

• Proficiency in Microsoft Office and Google Workspace is expected.

• Ability to learn proprietary EMR systems, such as OrthoLive Proprietary EMR, is essential.

• Willingness to work overnight and participate in virtual video conferences is required.

• Capable of multitasking and working independently in a fast-paced setting.

• Must communicate clearly and professionally in both spoken and written English.

• Relevant work experience is necessary.

• An NBI Clearance and/or Local Police Clearance must be provided prior to onboarding.

• Availability for video meetings with the camera on when necessary is required.

• A reliable laptop or desktop computer is mandatory.

• A stable high-speed internet connection of at least 25 Mbps is essential.

• A noise-canceling headset is required.

• A working webcam for virtual meetings is necessary.

• A quiet and professional work environment is required.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract issues, and client interactions.

• Premium VPN Access (Optional): A secure VPN license can be supplied upon request to boost privacy and security for client-related activities.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal training on HIPAA compliance, cybersecurity modules, and certification to assist in managing PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Proprietary training covering communication, client management, productivity systems, and best practices.

• Client-Approved U.S. Holidays: Contractors have the opportunity to take U.S. holidays off based on the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by the client; paid time off is optional and contingent upon client offerings.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support are available.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on individual performance.

• Required contractor resources include a reliable laptop or desktop computer, stable high-speed internet connection, noise-canceling headset, working webcam, and a quiet professional workspace.