Patient Support Advocate – Pharmacy Technician

This is a fully remote position, open to applicants in Rhode Island.

📋 Description

• Engage with insurance providers to expedite medication approvals.

• Aid patients in navigating pharmacy insurance claims.

• Assist with prior authorization requests and medication access in collaboration with clinician offices.

• Investigate and obtain financial assistance from foundations, manufacturers, and various funding sources.

• Utilize pharmacy operating systems for data entry, test claim adjudication, refill processing, and follow-up action plan development.

• Review prescriptions in conjunction with physicians' offices.

• Communicate with patients via phone to promote medication adherence and compliance.

• Work alongside pharmacists and pharmacy liaisons to ensure coordinated patient care.

• Record patient concerns, prior authorization statuses, and financial assistance needs in databases, EMRs, and email systems.

• Keep precise records of patient interactions.

• Organize and maintain database information systematically.

• Conduct research and analysis for strategic decision-making.

• Enhance operations, productivity, quality, and customer service standards.

• Identify trends, troubleshoot issues, suggest improvements, and execute changes.

• Engage in process improvement initiatives.

• Collaborate with stakeholders throughout the organization.

• Uphold confidentiality of sensitive information.

• Perform additional duties as assigned.

⛳️ Requirements

• Over 1 year of experience as a Pharmacy Technician.

• High School Diploma or GED is mandatory.

• Valid State of Rhode Island Pharmacy Technician license.

• National certification from PTCB or NHA.

• Experienced and state-registered Pharmacy Technician.

• Commitment to acquiring any additional necessary credentials within an agreed timeframe, if applicable.

• Continued employment is dependent on fulfilling all relevant licensure and certification requirements.

• Strong computer skills are essential.

• Proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel, and PowerPoint.

• Ability to navigate the internet and utilize web-based platforms effectively.

• Data entry and computer skills will be assessed through a pre-employment evaluation.

🏝️ Benefits

• Minimal travel within or outside the state may be necessary.

• Continued employment is subject to meeting all relevant licensure and certification requirements.

• Opportunities for professional knowledge enhancement through educational programs, professional publications, and industry networking.

• Inclusive hiring process with application/interview assistance or accommodations available.

• Equal employment opportunities for all candidates.

• Text-message updates on recruiting with an opt-out option available.