Patient Services Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally manage all incoming and outgoing communications with patients, physicians, and physician advocates in accordance with program guidelines.

• Accurately input eligibility documents and other relevant information into the system.

• Ensure precise and thorough documentation of applications, mailers, orders, enrollment forms, new patient details, inquiries, and system records.

• Execute specialized functions for each program with accuracy.

• Support department leaders and supervisors in employee development and addressing inquiries.

• Enter and interpret program materials to assess enrollment criteria.

• Articulate program requirements to callers and colleagues.

• Make outbound calls to resolve issues related to program guidelines.

• Coordinate communications and eligibility applications according to daily operational demands and program volume.

⛳️ Requirements

• High school diploma or equivalent.

• 2 to 3 years of experience in customer service.

• Proficiency in using personal computers.

• Exceptional written and verbal communication abilities.

• Willingness and flexibility to work a varied schedule to accommodate peak times.

• Quick adaptability to a fast-paced environment.

• Capacity for rapid learning, accurate information retention, and adherence to instructions.

• Ability to adjust to new circumstances that may arise due to program modifications.

• Pharmacy Tech license as required for specific programs.

• Availability for shift coverage between 9am and 6pm EST as necessary.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Growth potential for advancement.

• 401K plan with company matching.

• Tuition reimbursement programs.

• Flexible working environment.

• Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (Virtual doctor appointments).

• Wellness initiatives.

• Adoption assistance programs.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance policies.

• Discount programs.