Patient Services Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally manage all incoming and outgoing communications with patients, physicians, and physician advocates while adhering to program guidelines.

• Accurately input eligibility documentation and other relevant information into the system.

• Ensure thorough and precise documentation of applications, mailers, orders, enrollment forms, and new patients.

• Keep accurate and complete records of all inquiries in the system.

• Execute specialized functions for each program with a high degree of accuracy.

• Support department leads and supervisors in nurturing other employees and addressing inquiries.

• Enter and analyze program materials to ascertain enrollment criteria.

• Clarify program requirements to callers and fellow employees.

• Make outbound calls to resolve issues related to program guidelines.

• Oversee communications, eligibility applications, and other information based on function and program volume.

• Assess applicant eligibility and carry out other specific program functions.

⛳️ Requirements

• A high school diploma or equivalent qualification.

• 2 to 3 years of experience in customer service.

• Proficiency in using personal computers.

• Outstanding written and verbal communication skills.

• Flexibility and willingness to work a varied schedule to accommodate peak times.

• Quick adaptability to a fast-paced environment.

• Ability to learn new information rapidly.

• Competence in maintaining accurate information.

• Capability to follow instructions effectively.

• Adaptability to new situations arising from program changes.

• Pharmacy Tech license as required for specific programs.

• Availability for shift coverage between 9 AM and 6 PM EST as needed.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Advancement opportunities for promotion.

• 401K plan with company matching.

• Tuition reimbursement programs.

• Flexible work environment.

• Paid Time Off.

• Paid Holidays.

• Employee assistance programs.

• Medical, Dental, and Vision insurance coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Discount programs available.