Patient Scheduler – Call Center

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Welcome patients and address inquiries via phone.

• Review and manage appointment recalls and reports on no-shows or cancellations.

• Appropriately channel phone calls and messages from the answering service.

• Register both new and existing patients while activating their files.

• Collect and document copayments.

• Provide financial assistance regarding claims and billing inquiries.

• Verify insurance eligibility and communicate any limitations on benefits.

• Schedule patient appointments and follow-up visits.

• Accurately document patient encounters with detail.

• Assist patients and medical staff as necessary.

• Work collaboratively with clinical colleagues, management, and staff to ensure smooth practice operations.

• Adhere to SOPs, HIPAA, OSHA, and practice policies.

• Engage in team meetings and initiatives for quality improvement.

• Uphold the organization’s mission, values, ethical standards, and professionalism.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 1-2 years of experience in customer service.

• Call Center experience is preferred but not mandatory.

• Proficiency in computer systems, including MS Office, Word, Excel, email, and internet research.

• Familiarity with HIPAA and various Insurance Payors.

• Experience as a Medical Receptionist or PSR is preferred.

• Experience with electronic health record (EHR) systems is preferred, though not required.

• Applicants must be authorized to work full-time in the United States.

• Ability to manage a high volume of calls and discern when to escalate issues.

• Capability to multitask and thrive in a fast-paced environment.

• Exceptional written and verbal communication skills.

• A compassionate and empathetic approach towards patients.

• Strong time management, prioritization, attention to detail, self-motivation, productivity, adaptability, and collaboration skills.

🏝️ Benefits

• Eligibility for full-time benefits starting the first of the month following hire.

• Immediate 401(k) matching contributions with no vesting period.

• Generous paid time off (PTO) policy with additional time off for volunteering.

• Options for multiple medical insurance plans to suit your needs.

• Access to Axia providers at little or no cost through Axia’s medical insurance.

• Life insurance paid by Axia.

• Short-term and long-term disability coverage.

• Complimentary counseling services for colleagues and their families, including parents and parents-in-law.

• Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.

• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft protection, long-term care, pet insurance, and more!