Patient Sales, Lead Conversion Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the inbound patient lead pipeline and promptly address new inquiries through phone, text, and email with a strong sense of urgency.

• Convert qualified interest into scheduled consultations by establishing trust, addressing relevant questions, and confidently guiding prospects to the next step.

• Consistently follow up with prospects who have not booked immediately, utilizing personalized and valuable communication instead of repetitive booking requests.

• Develop long-term nurturing relationships with prospective patients who express interest but require additional time before scheduling.

• Maintain a polished and reassuring phone presence when interacting with affluent and high-expectation prospective patients.

• Assess incoming leads and determine where each prospective patient stands in their decision-making process.

• Accurately document every patient interaction, follow-up, status change, and next step in the practice CRM.

• Provide after-hours and weekend lead coverage to ensure new inquiries receive a prompt response even when the core practice team is unavailable.

• Assist prospective patients following their consultation as they contemplate proceeding with surgery.

⛳️ Requirements

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment.

• Excellent spoken and written English with a polished, professional communication style.

• Strong phone confidence and experience making and receiving customer- or patient-facing calls.

• Proven ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.

• Experience managing leads via phone, email, and SMS while maintaining accurate CRM records.

• High emotional intelligence with the capability to quickly establish trust and communicate confidently without being pushy.

• Ability to work independently in a remote setting while ensuring exceptional responsiveness, organization, and follow-through.

• Previous experience in plastic surgery, cosmetic surgery, a med spa, aesthetics, or another elective medical service environment.

• Experience coordinating patients within a medical practice.

• Experience selling or coordinating high-ticket elective services to discerning or high-expectation consumers.

• Familiarity with Meta or Instagram-generated leads and tools such as ManyChat.

• Familiarity with the practice's CRM platform.

• A high school diploma is required.

🏝️ Benefits

• Opportunity to work in a dynamic and rewarding environment.

• Engage with a diverse clientele in the medical aesthetics field.

• Continuous professional development and training opportunities.

• Flexible working arrangements, including remote work options.