Patient Sales, Lead Conversion Specialist

This is a fully remote position, open to applicants in Chile.

📋 Description

• Manage the inbound patient lead pipeline and respond to new inquiries promptly via phone, text, and email.

• Transform qualified interest into scheduled consultations by establishing trust, addressing relevant questions, and guiding prospects to the next step.

• Consistently follow up with prospects who do not book right away using effective, personalized communication.

• Cultivate long-term nurturing relationships with prospective patients who require additional time before scheduling.

• Maintain a polished and reassuring phone demeanor with affluent and high-expectation prospective patients.

• Evaluate incoming leads and determine each prospective patient's decision-making status.

• Accurately document every patient interaction, follow-up, status update, and next step in the practice CRM.

• Provide after-hours and weekend lead coverage for prompt responses.

• Assist prospective patients post-consultation as they contemplate moving forward with surgery.

⛳️ Requirements

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or another high-touch consumer sales environment.

• Exceptional spoken and written English with a polished, professional communication style.

• Strong phone confidence and experience in making and receiving customer- or patient-facing calls.

• Demonstrated ability to convert inbound interest into appointments or consultations through timely, persistent follow-up.

• Experience managing leads through phone, email, and SMS while maintaining accurate CRM records.

• High emotional intelligence with the capacity to establish trust rapidly and communicate confidently without being pushy.

• Ability to work independently in a remote setting while maintaining outstanding responsiveness, organization, and follow-through.

• Previous experience in plastic surgery, cosmetic surgery, a med spa, aesthetics, or another elective medical service environment.

• Experience coordinating patients within a medical practice.

• Experience selling or coordinating high-ticket elective services to discerning or high-expectation consumers.

• Familiarity with leads generated from Meta or Instagram and tools such as ManyChat.

• Familiarity with the practice's CRM platform.

• A high school diploma is required.

• A college degree is appreciated but not mandatory for a strong candidate with relevant experience.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and growth.

• Flexible work environment.

• Supportive team culture.

• Access to medical and aesthetic services.