Patient Sales, Lead Conversion Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Manage the inbound patient lead pipeline and swiftly respond to new inquiries via phone, text, and email.

• Transform qualified interest into scheduled consultations by establishing trust, addressing relevant questions, and guiding prospects towards the next steps.

• Consistently follow up with prospects who do not book right away using personalized and helpful communication.

• Cultivate long-term nurturing relationships with prospective patients who require additional time before scheduling.

• Maintain a polished and reassuring phone demeanor with affluent and high-expectation prospective patients.

• Assess incoming leads and identify each prospective patient's stage in the decision-making process.

• Accurately document every patient interaction, follow-up, status change, and next step in the practice CRM.

• Offer after-hours and weekend lead coverage to ensure rapid response to inquiries.

• Assist prospective patients following consultations as they deliberate on proceeding with surgery.

⛳️ Requirements

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or a similar high-touch consumer sales environment.

• Exceptional spoken and written English with a polished, professional communication style.

• Strong phone confidence along with experience in making and receiving customer- or patient-facing calls.

• Demonstrated ability to convert inbound interest into appointments or consultations through timely and persistent follow-up.

• Experience managing leads across phone, email, and SMS while maintaining precise CRM records.

• High emotional intelligence, capable of quickly establishing trust and communicating confidently without being pushy.

• Ability to operate independently in a remote setting while ensuring outstanding responsiveness, organization, and follow-through.

• Previous experience in plastic surgery, cosmetic surgery, a med spa, aesthetics, or another elective medical service environment is considered a plus.

• Experience coordinating patients within a medical practice is a nice-to-have.

• Experience selling or coordinating high-ticket elective services to discerning or high-expectation consumers is desirable.

• Familiarity with Meta or Instagram-generated leads and tools such as ManyChat is a plus.

• Familiarity with the practice's CRM platform is a bonus.

• A high school diploma is mandatory. A college degree is preferred but not required for a strong candidate with relevant experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working arrangements in a supportive remote environment.

• Access to comprehensive health benefits.

• Engaging and collaborative team culture.