Patient Sales, Lead Conversion Specialist

This is a fully remote position, open to applicants in Peru.

📋 Description

• Manage the inbound patient lead pipeline and respond to new inquiries promptly via phone, text, and email.

• Convert qualified interest into scheduled consultations by establishing trust, addressing relevant questions, and confidently guiding prospects to the next step.

• Consistently follow up with prospects who do not book immediately, using personalized and helpful communication instead of repetitive booking requests.

• Cultivate long-term nurturing relationships with potential patients who express interest but require additional time before scheduling.

• Maintain a polished and reassuring phone demeanor when communicating with affluent and high-expectation prospective patients.

• Qualify incoming leads and assess where each prospective patient stands in their decision-making journey.

• Ensure accurate documentation of every patient interaction, follow-up, status change, and next step in the practice CRM.

• Provide after-hours and weekend lead coverage to ensure new inquiries receive a prompt response, even when the core practice team is unavailable.

• Offer support to prospective patients following their consultation as they contemplate proceeding with surgery.

⛳️ Requirements

• 2–4+ years of experience in inbound sales, patient coordination, appointment setting, lead conversion, medical or aesthetic sales, or a similar high-touch consumer sales environment.

• Excellent verbal and written English skills with a polished, professional communication style.

• Strong phone confidence and experience in making and receiving customer- or patient-facing calls.

• Demonstrated ability to convert inbound interest into appointments or consultations through timely and persistent follow-up.

• Experience in managing leads through phone, email, and SMS while maintaining accurate CRM records.

• High emotional intelligence with the capacity to quickly establish trust and communicate confidently without being overly aggressive.

• Ability to work independently in a remote setting while ensuring exceptional responsiveness, organization, and follow-through.

• Previous experience in plastic surgery, cosmetic surgery, a med spa, aesthetics, or another elective medical service environment.

• Experience in coordinating patients within a medical practice.

• Experience in selling or coordinating high-ticket elective services to discerning or high-expectation consumers.

• Familiarity with Meta or Instagram-generated leads and tools like ManyChat.

• Knowledge of the practice's CRM platform.

• A high school diploma is mandatory.

• A college degree is preferred but not essential for a strong candidate with relevant experience.

🏝️ Benefits

• Competitive salary and commission structure.

• Opportunities for professional development and growth.

• Access to a supportive and dynamic team environment.

• Flexible work arrangements.