Patient Recruitment Associate

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete registration process for newly onboarded participants.

• Promptly reach out to new registrants and efficiently gather participant information within established service levels.

• Conduct thorough telephone registrations, obtaining personal, medical, and lifestyle details.

• Develop comprehensive participant profiles and accurately document information in the CRM system.

• Fill out mandatory fields, keep precise interaction records, schedule follow-up calls, and escalate any safeguarding, medical, or data quality issues.

• Collaborate with team members in Participant Acquisition to prepare finalized registrations for transfer to the Participant Matching Team.

• Ensure participant satisfaction through professional communication, effective expectation management, and positive representation of Richmond Pharmacology.

• Adhere to service levels, productivity goals, and quality standards while upholding confidentiality and compliance with GDPR, GCP, and company protocols.

⛳️ Requirements

• GCSE (or equivalent) qualifications, including English and Mathematics.

• Prior experience in customer service, retail, hospitality, or contact center roles.

• Exceptional telephone and communication abilities.

• Capability to quickly build rapport and establish trust.

• Strong attention to detail and a commitment to high accuracy.

• Ability to uphold participant confidentiality and comply with GDPR, Good Clinical Practice (GCP), and company Standard Operating Procedures.

🏝️ Benefits

• Private Medical.

• Private Dental.

• Pension.

• 25 days of Annual leave plus bank holidays.

• Many more benefits.