Patient Outreach Representative, Bilingual Spanish

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee referral queues and enrollment processes to transform new referrals into scheduled visits within designated turnaround times.

• Communicate with patients through phone calls or secure messaging to arrange and confirm appointments.

• Inform patients about Triplemoon services, provide support, and respond to their inquiries.

• Ensure that patients complete all required legal documents prior to their first appointment.

• Aid patients in understanding their insurance coverage regarding services.

• Follow up with patients who have missed appointments or require assistance with rescheduling.

• Monitor outreach efforts and keep precise documentation in the electronic health record.

• Report referral or scheduling obstacles to the Clinic Success team, including incorrect diagnosis coding or missing authorizations.

• Assist in balancing caseloads among behavioral health care managers by aligning patient volume with clinic capacity, taking state licensure into account, and raising capacity concerns when necessary.

• Help patients set up and utilize Triplemoon’s virtual tools.

• Offer troubleshooting assistance and clear guidance for effective technology usage.

• Collaborate closely with the Behavioral Health and Clinic Success teams to maintain precise calendars, reduce no-shows and appointment gaps, and enhance experiences for patients and clinic partners.

⛳️ Requirements

• 2-3+ years of experience in virtual medical scheduling, patient access, or healthcare administrative coordination.

• Experience in pediatric or behavioral health settings is preferred.

• Associate or bachelor’s degree from an accredited 2+ year in-person program.

• Proficiency in Spanish is highly preferred.

• Ability to work autonomously, discern needs, and take initiative without prompting.

• Experience in collaborating with interdisciplinary teams.

• Demonstrated reliability and punctuality.

• A patient-centered approach to care.

• Capacity to problem-solve and think critically in fast-paced environments.

• Familiarity with an EHR/practice management system.

• Strong organizational skills and competence in managing multiple calendars and adapting to shifting priorities.

• Warm and clear communication style for engaging with families, clinic staff, and internal clinical teams.

• Understanding of, or eagerness to learn about, billing codes relevant to scheduling cadence and encounter timing.

• HIPAA-compliant management of patient information.

🏝️ Benefits

• Eligibility for quarterly performance-based bonuses.

• Fully remote work environment.

• Mentorship opportunities with team members and industry experts.

• Chance to work in a fast-growing, entrepreneurial setting where your opinions and ideas can make a significant impact.

• Ability to positively influence the lives of busy parents striving to balance it all.