Bilingual Virtual Front Desk Receptionist – Tebra EMR, English & Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to incoming patient calls and address inquiries with professionalism.

• Organize, confirm, and oversee patient appointments.

• Manage and coordinate email referrals.

• Verify patient insurance and eligibility status.

• Assist in referral and care coordination processes.

• Support medical billing-related administrative functions.

• Ensure patient records are accurate and up to date.

• Aid the nurse practitioner with administrative duties within the EHR.

• Follow up on referrals and pending documentation.

• Communicate effectively with patients in both English and Spanish.

• Offer general virtual front-desk and administrative support to the healthcare team.

⛳️ Requirements

• A minimum of 3 years of practical experience in U.S. healthcare — REQUIRED.

• Proficient experience using Tebra — REQUIRED.

• Previous roles as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.

• Prior experience supporting a U.S.-based healthcare practice, provider, or organization.

• Fluency in both written and spoken English and Spanish.

• Familiarity with patient scheduling, insurance verification, referrals, and patient communication.

• Comfortable utilizing EHR/EMR systems and healthcare software.

• Experience in behavioral health or medical practices is a plus.

• Ability to work independently while managing multiple tasks in a remote setting.

• Reliable computer, internet access, and a professional workspace.

• Both U.S. healthcare experience and hands-on Tebra experience are essential.

🏝️ Benefits

• Remote work arrangement.