Bilingual Medical Receptionist – English, Spanish

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Professionally and efficiently answer and manage incoming patient calls

• Schedule, reschedule, and confirm appointments for patients

• Complete intake procedures for new patients and gather necessary information

• Verify patient insurance and eligibility details

• Process and follow up on medication prior authorizations

• Liaise with pharmacies concerning medication-related inquiries and follow-ups

• Handle incoming and outgoing fax communications

• Address patient inquiries and provide suitable assistance

• Maintain precise patient records and documentation

• Assist in daily front-desk and administrative tasks

• Communicate effectively with patients in both English and Spanish

• Support a U.S.-based pain management clinic

⛳️ Requirements

• Prior experience in a medical office is mandatory

• Required hands-on experience with AdvancedMD

• Must be bilingual in English and Spanish

• Clear and professional communication in Spanish, along with strong verbal communication skills

• Experience in patient scheduling, insurance verification, and new patient intake is essential

• Background in managing medication prior authorizations and pharmacy follow-ups

• Comfortable with fax communications and patient documentation management

• Familiarity with FreedomVoice is a plus

• Strong attention to detail and the capacity to handle multiple tasks in a fast-paced medical setting

• Professional, patient-centered, and dependable

• Previous experience in a pain management, specialty, or similar medical practice is preferred

• Understanding of medication authorization workflows and pharmacy communication

🏝️ Benefits

• Option for remote work

• Full-time schedule, Monday–Friday, from 9:00 AM to 5:00 PM CT