Patient Financial Services Representative I

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Assess the financial components associated with patient services.

• Estimate, communicate, and collect the financial responsibilities of patients.

• Offer financial counseling to patients.

• Help patients comprehend their insurance benefits, including co-payment, deductible, and co-insurance obligations.

• Inform patients about available financial assistance programs when applicable.

• Gather patient demographic details and request financial responsibility from patients.

• Evaluate patient eligibility for third-party payer coverage and relay the status to the financial counselor, patient, or family member.

• Verify commercial insurance, workers' compensation insurance, TPL insurance, and various state and government programs.

• Document and address patient concerns or inquiries received via telephone, mail, or in person within designated time frames.

• Validate the Master Patient Index in accordance with departmental policies.

• Interpret physician orders.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School diploma/GED or 10 years of relevant work experience.

• No prior experience is required.

• Familiarity with EHR, health insurance, and payer portals is desirable.

• Exceptional customer service skills are essential.

• Proficient computer skills are necessary.

• Candidates must reside in Missouri, Illinois, Oklahoma, or Wisconsin, with a preference for Missouri and Illinois regions.

• For remote positions in Missouri/Illinois, candidates must live within 50 miles of the St. Louis, Missouri corporate office.

• Frequent use of a keyboard and data entry is required.

• Must be capable of performing physical activities, including lifting/carrying and pushing/pulling items weighing 0–25 lbs frequently and 25–50 lbs occasionally.

• No specific professional licenses or certifications are required.

🏝️ Benefits

• Eligibility for remote work in accordance with SSM policies.

• A rewarding career with opportunities for both personal and professional development.

• A supportive work environment.

• A workplace focused on diversity, innovation, and collaboration.

• Equal employment opportunities for all candidates.