Finance Travel and Entertainment Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee daily operations of the internal travel and expense program.

• Actively monitor Slack ticket channels throughout the day, addressing employee queries related to Navan and Ramp.

• Resolve issues related to booking modifications, expense submissions, receipt/memo requirements, card declines, reimbursements, and policy inquiries.

• Report platform bugs or policy exceptions to the Finance, Operations, or vendor teams.

• Identify recurring questions and highlight documentation or policy deficiencies.

• Adhere to response-time expectations and ensure tickets are fully resolved, not merely acknowledged.

• Deliver compassionate and effective frontline support to enterprise clients.

⛳️ Requirements

• 1–3 years of experience in a support, helpdesk, travel and expense (T&E), or finance operations role.

• Practical experience with Navan, Ramp, or similar platforms (such as Concur, Expensify, Brex, TravelPerk).

• Excellent written communication skills — proficiency in Slack is essential.

• Patient, service-oriented mindset, with the ability to politely decline requests when policies necessitate it.

• Self-motivated; capable of managing a ticket queue independently.

🏝️ Benefits

• Competitive salary and potential for growth.

• Opportunity to work in a dynamic and supportive environment.

• Access to comprehensive training and development resources.