Patient Experience Representative

This is a fully remote position, open to applicants in Philippines, +2 more countries.

📋 Description

• Act as the primary point of contact for patients and clinics through phone, email, and messaging platforms.

• Perform patient outreach and offer assistance regarding supply orders.

• Guide patients on refill eligibility and insurance coverage options.

• Diagnose and resolve issues related to delayed shipments, incorrect items, and insurance denials.

• Elevate intricate cases to operations, billing, management, Support Ops, or a team lead as needed.

• Maintain clear documentation of interactions in internal systems.

• Inform patients about company policies, out-of-pocket expenses, and clinic coordination.

• Enhance communication among patients, clinics, and internal teams to ensure timely and accurate care.

⛳️ Requirements

• Excellent communication abilities with a knack for simplifying complex information.

• Demonstrated empathy and patience while assisting patients facing medical challenges.

• Detail-oriented approach to ensure order accuracy and proper documentation.

• Capability to collaborate with internal teams and external clinics to resolve issues promptly.

• Proficiency in utilizing digital systems such as VerseOS, knowledge bases, and Slack.

• Willingness to work flexible 24/7 hours.

🏝️ Benefits

• Remote work setup.

• Coverage available 24/7.

• Commitment to an equitable and inclusive workplace.

• Accessible accommodations during the interview process.

• Equal opportunity employment.