Patient Engagement Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Proactively engage with patients and members via phone, text, chat, email, and various digital platforms.

• Involve patients in healthcare programs, services, and suggested care.

• Establish rapport, recognize obstacles, and inspire patients to take action.

• Inform patients about gaps in care, preventive services, screenings, medication adherence, and health-improvement opportunities.

• Assist patients in navigating healthcare, scheduling appointments, understanding subsequent steps, and connecting with resources.

• Manage both outbound and inbound communications while tailoring interactions to the patient and communication method.

• Utilize technology and digital tools to effectively communicate, research, document, and manage patient interactions with precision.

• Collaborate with other teams to address patient needs and enhance the patient experience.

• Strive towards individual and team objectives concerning outreach, engagement, quality, and patient outcomes.

• Adhere to security policies and procedures to safeguard PHI, PII, and company intellectual property.

⛳️ Requirements

• Proven experience in proactively communicating with customers or patients through phone, text, chat, email, or other digital means.

• Confidence and determination in initiating outbound discussions and establishing trust.

• Capability to influence and motivate action through both verbal and written communication while maintaining an empathetic and patient-centered approach.

• A minimum of 1 year of experience in healthcare, customer service, contact centers, patient/member services, health insurance, pharmacy, medical office, or similar environments.

• Excellent verbal and written communication skills.

• Familiarity with healthcare terminology, benefits, providers, prescriptions, appointments, or preventive care.

• Strong computer and problem-solving abilities.

• Capacity to learn and operate across various technologies, systems, and digital communication tools.

• Ability to work towards measurable objectives, incorporate feedback, and adapt to evolving processes and priorities.

• High school diploma or equivalent.

• Minimum internet speed of 100 Mbps download and 10 Mbps upload.

• Capability to provide an internet connection suitable for video calls and connecting to internal and external systems.

• Employees must be available during designated working hours.

• Bilingual language skills or additional healthcare education, training, or certification are advantageous.

🏝️ Benefits

• Fully remote work arrangement.

• Medical, dental, and vision plans.

• 401(k) plan with a 3% employer match on the employee's 6% contribution.

• Life and disability insurance.

• Voluntary life insurance options.

• Employee Assistance Program (EAP).

• Paid time off plans.

• Paid parental leave.

• Access to learning and development resources.

• Necessary work equipment provided at no cost.

• Flexible work arrangement with reduced commuting time.