Patient Engagement Lead – Global Clinical Trial Recruitment and Retention

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Facilitate discussions and collaborate with leads from specific functional areas and solution partners to pinpoint challenges impacting effective patient enrollment.

• Gather and analyze data to underpin informed business decisions and document mutually agreed-upon solutions.

• Utilize knowledge of healthcare environments, patient recruitment solutions, and global strategies for patient recruitment.

• Assist in developing strategies for risk mitigation.

• Oversee the creation, preparation, approval, and dissemination of integrated recruitment and retention strategies from sponsor contracting to closure.

• Define and manage community outreach initiatives, including liaison with advocacy groups and local chapter events.

• Coordinate operations of integrated solution partners, including meetings, progress reports, risk management, gap identification, and the implementation of efficiencies.

• Act as the quality-control gatekeeper for designated studies.

• Develop or review Participant Engagement Plans and supervise regular updates.

• Manage translation, printing, distribution, inventory control, and disposal of patient recruitment and retention materials.

• Lead discussions with sponsors and internal teams regarding solution performance and adjustments to enrollment strategies.

• Support departmental resources by assisting with studies as necessary.

• Serve as the primary point of contact for R&R Operations Project Managers, providing client updates and financial information.

• Oversee projects within contracted budgets and timelines, while also managing change orders.

• Identify, evaluate, contract, and manage suitable solution partners while addressing vendor-related issues.

• Ensure that deliverables align with customer expectations through projections, reports, updates, risk assessments, mitigation strategies, and documentation of scope changes.

• Lead discussions regarding new enrollment strategies.

• Contribute to opportunities for business development.

• Mentor junior team members and/or provide oversight in project management.

• Lead or engage in change initiatives across the Inclusion & Access Department.

⛳️ Requirements

• Bachelor’s degree in biological sciences or a related discipline within the natural sciences/healthcare field (e.g., RN).

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet usage.

• Strong presentation and interpersonal skills, complemented by a team-oriented mindset.

• Exceptional verbal and written communication abilities along with effective time management skills.

• Capacity to manage multiple projects under tight deadlines, each with distinct and specific requirements.

• Keen attention to detail and commitment to high-quality work.

• Ability to remain flexible, adapt to changes, and work independently as well as collaboratively within a matrix environment.

• Equivalent experience, skills, and/or education may also be taken into account.

🏝️ Benefits

• Opportunities for career development and advancement.

• Supportive and engaged management.

• Training in technical and therapeutic areas.

• Peer recognition initiatives.

• Comprehensive total rewards program.

• An inclusive workplace culture.

• Reasonable accommodations available, when appropriate, under the Americans with Disabilities Act.