Patient Coordinator Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Process incoming referrals across various services and verify eligibility criteria.

• Review referral details and escalate any ineligible or complex cases to the MDT.

• Oversee and manage the NHS inbox, addressing GP inquiries and requesting further information.

• Follow up on missed assessment appointments according to protocol.

• Engage with service users via phone, email, and SMS throughout their journey.

• Follow up on pending forms, documentation, and incomplete tasks.

• Handle queries regarding appointments, group allocation, attendance, and DNAs.

• Process discharges in accordance with service protocols, including DNAs and non-engagement cases.

• Generate and dispatch discharge confirmation letters to service users.

• Prepare and send discharge correspondence to GP practices using NHS systems.

• Offboard service users from relevant systems and accurately close patient records.

• Maintain precise records across referral trackers and internal systems.

• Document patient activities in alignment with governance and audit standards.

• Assist with ongoing service administration and workflow management across teams.

• Collaborate with Patient Coordinators and clinical teams within established protocols, escalation pathways, confidentiality, and data protection regulations.

⛳️ Requirements

• Strong administrative and organizational abilities, capable of managing competing priorities in a fast-paced environment.

• Excellent written and verbal communication skills, comfortable addressing sensitive topics with patients and professionals.

• High attention to detail and accuracy in handling data, records, and correspondence.

• Ability to manage confidential information appropriately, adhering to GDPR requirements.

• Proficient in using digital systems and databases.

• Capable of identifying risks, obstacles, or errors and promptly escalating them to the appropriate parties.

• Experience in a healthcare, NHS, or patient-facing administrative role (desirable).

• Familiarity with referral pathways and healthcare processes (desirable).

• Experience working with service users or clinical teams (desirable).

🏝️ Benefits

• Fixed-term contract lasting 6 months.

• 40 hours per week.

• Core service hours are Monday to Friday, with occasional evening and weekend shifts as part of the rota.