Patient Care Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Contribute to outstanding health care and support the mission of the unit.

• Demonstrate exceptional customer service in daily interactions with patients, the public, staff, and physicians.

• Organize physicians’ schedules, calendars, correspondence, and meetings.

• Balance patient appointments with meetings effectively.

• Complete disability, FMLA, and medical insurance forms within specified deadlines.

• Communicate in a professional and empathetic manner with patients, physicians, hospitals, radiology facilities, laboratories, insurance companies, and professional associations.

• Answer and respond to incoming phone calls.

• Manage on-call duties and hospital consultations.

• Schedule appointments, including authorizations for Worker’s Compensation and MVA cases.

• Arrange and facilitate peer-to-peer requests.

• Provide backup support for appointment scheduling calls.

• Maintain computer databases and utilize scheduling, EMR, and associated software.

• Collect payments for forms and x-ray requests.

• Obtain urgent or surgical authorizations for MRI, bone scans, and CT scans.

• Draft and type correspondence for physicians and patients.

• Coordinate communication concerning care and post-surgery requirements.

• Engage in planning and evaluating patient care through effective communication and documentation.

• Keep patients updated about scheduled tests and procedures.

• Cross-train to support secretaries, schedulers, and operators.

• Report necessary information and unusual incidents in accordance with policies and procedures.

• Participate in performance improvement initiatives, committees, staff meetings, staff development, educational activities, orientation programs, and data collection.

• Adhere to Federal and State patient privacy and safety regulations, including HIPAA and OSHA.

• Perform other assigned duties.

⛳️ Requirements

• Minimum of a High School Diploma or GED is required.

• Ability to read, write, speak, understand, and communicate effectively in English to perform the responsibilities of the position.

• Candidates should possess one (1) to three (3) years of experience in a medical office environment.

• Proficient understanding of Medical Terminology.

• Strong written and verbal communication skills.

• Accurate and efficient data entry capabilities.

• Proficient in computer software and database management, including Microsoft Excel, Word, and EMR data entry.

• Exceptional attention to detail.

• Ability to manage multiple tasks in a fast-paced setting.

• Proven ability to handle confidential information appropriately.

• Professional communication skills with patients, peers, and physicians.

• Must comprehend and comply with OrthoMaryland’s policies and procedures.

• Work collaboratively within the unit/department and with other units and departments.

• Above-average spelling and typing abilities.

• Capability to work independently, demonstrating excellent communication, organizational skills, and adaptability.

• The role requires prolonged sitting and typing with extensive use of computers and telephones; lifting requirements are minimal.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on teamwork and collaboration.