Patient Care Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Contribute to the quality of health care and support the unit's mission.

• Deliver outstanding customer service to the public, patients, staff, and physicians.

• Manage physician schedules, calendars, mail, appointments, meetings, and on-call/hospital consultations.

• Complete disability, FMLA, and medical insurance forms within designated timeframes.

• Communicate effectively with patients, physicians, hospitals, radiology facilities, laboratories, insurance companies, and professional associations.

• Professionally answer and respond to incoming calls.

• Schedule appointments and secure authorizations for Worker’s Compensation, MVA cases, MRI, bone scans, and CT scans.

• Organize and facilitate peer-to-peer requests.

• Maintain computer databases and utilize scheduling, EMR, and other relevant software.

• Collect payments for forms and x-ray requests.

• Draft and type correspondence for physicians and patients.

• Coordinate communication regarding patient care inquiries and post-surgery requirements.

• Engage in patient-care planning, evaluation, documentation, performance improvement, staff development, education, orientation, data collection, committees, and staff meetings.

• Keep patients updated about scheduled tests and procedures.

• Provide cross-coverage for secretaries, schedulers, and operators.

• Report necessary information and unusual occurrences in line with policies and procedures.

• Adhere to Federal and State patient privacy and workplace regulations, including HIPAA and OSHA.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of a High School Diploma or GED is required.

• Ability to read, write, speak, understand, and communicate in English adequately to fulfill the responsibilities of the role.

• One (1) to three (3) years of experience in a medical office setting.

• Proficient understanding of Medical Terminology.

• Strong written and verbal communication skills.

• Accurate and efficient data entry capabilities.

• Proficient in computer software including Microsoft Excel, Word, EMR data entry, and database management.

• Exceptional attention to detail.

• Ability to manage multiple tasks in a fast-paced environment.

• Successful management of confidential information.

• Professional interaction with patients, peers, and physicians.

• Must comprehend and comply with OrthoMaryland’s policies and procedures.

• Collaborate effectively within one’s own unit/department and across other units and departments.

• Above-average spelling and typing proficiency.

• Capability to work independently, demonstrating excellent communication, organizational skills, and flexibility.

• The position requires prolonged sitting and typing, with extensive use of computers and telephones; lifting is minimal.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive team environment and a focus on work-life balance.