Patient Care Representative

This is a fully remote position, open to applicants in Peru, +3 more countries.

📋 Description

• Answer incoming calls and make outgoing calls to patients.

• Schedule, reschedule, confirm, and cancel medical appointments.

• Verify and update demographic information and health insurance details.

• Manage medical referrals and prior authorizations as necessary.

• Address administrative concerns and direct clinical inquiries to the appropriate team.

• Accurately document all interactions in the medical system (EMR).

• Manage reminders, waitlists, and cancellations to optimize provider schedules.

• Provide an exceptional patient experience with every call.

• Adhere to quality, productivity, and confidentiality standards (HIPAA).

⛳️ Requirements

• A minimum of 1 year of continuous experience as a Patient Care Representative or in a similar role within the healthcare sector.

• English proficiency at B2+ to C1 level (spoken and written).

• Excellent pronunciation and communication skills in English.

• Familiarity with medical terminology and vocabulary related to healthcare specialties.

• Knowledge of U.S. health insurance, referrals, prior authorizations, and medical clinic administrative processes.

• Experience using EMR systems such as Athenahealth, Epic, NextGen, eClinicalWorks, or similar.

• Ability to work with multiple tools while assisting patients.

• Minimum typing speed of 40 words per minute.

• Exceptional attention to detail, empathy, and customer service orientation.

• Educational background in health administration, nursing, or related fields is valued.

• High school diploma / Secondary education.

• Advanced English proficiency.

• 1 year of professional experience.

🏝️ Benefits

• 100% remote work.

• Full-time position.

• Civil contract for service provision.