Patient Care Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and monitor patient appointments to guarantee timely and ongoing access to treatment.

• Act as a liaison between clinics, pharmacy, and the Haven team concerning scheduling adjustments and medication coordination.

• Handle post-infusion/treatment documentation by entering patient information and uploading files into both internal and external CRM systems.

• Supervise invoicing related to post-infusion/injection/treatment documentation.

• Respond promptly and courteously to phone calls, emails, and voicemails.

• Foster trusting relationships with patients, caregivers, and healthcare teams.

• Provide comprehensive administrative support for the Haven Program, including safety data, fulfillments/reviews, communications, field staff assistance, reports, data cleanup, meetings, filing, and various office responsibilities.

• Manage incoming faxes and email communications.

• Report Adverse Events and Severe Adverse Events in accordance with SOP guidelines.

• Uphold professionalism, confidentiality, and discretion in all interactions.

• Execute additional duties as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education coupled with 2 years of community college, secretarial training, and/or equivalent relevant work experience in office administration.

• Exceptional verbal and written communication, listening, and customer service abilities.

• Bilingualism in French and English is considered an asset.

• Proficiently input information into both paper and electronic formats.

• Capacity to learn swiftly, adapt, and multitask in a dynamic and fast-paced environment.

• High level of proficiency with information technology, computers, software, Microsoft Office applications, phone systems, and databases.

• Strong typing skills and familiarity with various computer-based programs.

• Excellent organizational skills with the ability to manage changing priorities effectively.

• Capability to work independently with minimal supervision.

• Commitment to confidentiality policies while handling patient data and information.

• Ability to collaborate and function effectively in a team-oriented environment.

• Dedication to maintaining high service levels for both internal and external clients.

• Flexibility during periods of growth and organizational change.

• Demonstrated ability to establish trust and influence at various levels.

• Direct and impactful communication style.

• Outstanding organizational skills and the ability to cultivate effective working relationships.

🏝️ Benefits

• 100% Canadian company with locations nationwide.

• State-of-the-art facilities.

• Collaborative and engaging workplace culture.

• Flexible working environment that encourages work-life balance.

• Diverse and inclusive culture.

• Employee Development Program.

• Industry-leading in-house corporate training offered throughout the year.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program providing 5 paid days off for well-being.

• Paid sick days.

• Comprehensive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD, and Employee/Dependent Life Insurance.

• Employee & Family Assistance Program.

• RRSP Matching Program.