Patient Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Contact patients about new or ongoing referrals, verifying demographic details, providing updates on referrals, and confirming the delivery of services or products.

• Liaise with vendor partners, claims adjusters, and nurse case managers concerning both new and ongoing referrals.

• Source vendor partners for each referral according to requested services or products.

• Handle phone communications related to existing referrals, new referrals, and referrals from other team members.

• Offer quotes to clients for their approval and follow up to secure written consent.

• Verify that referrals are medically necessary and have been authorized by the claims adjuster.

• Confirm necessary billing details and ensure referrals are submitted for billing on a daily basis.

• Process referrals in accordance with state regulations and workers’ compensation protocols.

• Undertake additional tasks as assigned.

• Contribute to the organization's quality initiatives.

• Travel as needed.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• A minimum of two (2) years of experience in healthcare network and patient care scheduling, or a comparable combination of education and experience is essential.

• Exceptional customer service capabilities.

• Strong critical thinking abilities.

• Self-motivated individual.

• Outstanding verbal and written communication skills.

• Proficient with PC applications, including Microsoft Office suite.

• Strong analytical and interpretive skills.

• Excellent organizational abilities.

• Strong interpersonal skills.

• Capability to produce thorough, accurate, and constructive written reports.

• Ability to work collaboratively within a team environment.

• Competence in meeting or surpassing performance standards.

• Capacity to manage work-related stress effectively.

• Ability to juggle multiple priorities at once.

• Capacity to adhere to deadlines.

🏝️ Benefits

• Emphasis on work-life balance.

• Support for quality programs.

• Reasonable accommodations provided when applicable and appropriate.

• Commitment to being an Equal Opportunity Employer.

• Maintenance of a drug-free workplace.