Patient Care Coordinator

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Serve as the patient’s advocate to ensure adherence to prescribed medication therapies and pharmacy care plans.

• Provide polite, professional, and high-quality service.

• Coordinate pharmacy care with healthcare professionals, payers, and other health-related entities.

• Address and resolve patient inquiries within designated time frames.

• Assist patients with issues related to drug therapy and pharmacy care.

• Encourage medication compliance.

• Report any adverse events associated with drug therapy and pharmacy care.

• Foster customer relationships with physician practices and enhance communication among patients, payers, pharmacists, nurses, labs, and other healthcare stakeholders.

• Engage in the administration of patients' pharmacy care plans.

• Troubleshoot and resolve issues faced by patients and payers.

• Support fellow healthcare team members in a collaborative environment.

• Identify and communicate opportunities for continuous quality improvement.

• Keep updated notes and documentation related to patients' drug therapy and pharmacy care plans.

• Coordinate responses and resolutions with relevant internal and external parties.

• Participate in case discussions with pharmacists, nursing services, pharmacy support managers, and other pharmacy care coordinators.

• Carry out related duties as assigned.

⛳️ Requirements

• Must reside in either Texas or Kentucky.

• High school diploma is required.

• A minimum of two years of experience in a healthcare-related call center, physician's office, or social service environment.

• Preferred educational background in business administration, accountancy, sales, marketing, computer sciences, or similar fields through a two-year associate degree program or an equivalent combination of experience and education.

• Strong time management and organizational abilities.

• Initiative, a professional demeanor, and a positive outlook.

• Attention to detail and a capacity for quick learning.

• Self-motivated and proactive.

• Ability to work independently with a high level of initiative.

• Effective verbal and written communication skills.

• Ability to foster a positive team environment.

• Commitment to excellence, efficiency, and quality.

• Ability to collaborate with other professionals within the organization.

• Strong interpersonal skills.

• Proficient in Microsoft Office Suite, including Word, Excel, Access, and Outlook.

• Must be flexible with schedule and hours.

• Some travel may be required.

🏝️ Benefits

• Flexible schedule and hours.

• Equivalent combinations of experience and education will be considered.

• Equal employment opportunity.

• Reasonable accommodations for individuals with disabilities.