Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments accurately via phone in line with financial responsibility guidelines.

• Establish, update, and manage payment plans adhering to set protocols.

• Ensure accuracy in transactions, along with proper documentation and data integrity.

• Interpret and effectively communicate claim notes, balances, and billing results to patients.

• Verify, audit, and update insurance details to ensure completeness and correctness.

• Input or modify insurance information within the EMR and resubmit claims that are pending or require corrections.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify inconsistencies and collaborate with internal teams to address billing-related issues.

• Investigate account history to identify the root cause of billing or payment issues.

• Suggest suitable resolutions and next steps in accordance with policies.

• Maintain professionalism and empathy during challenging or sensitive financial discussions.

• Utilize authorized billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Comply with documentation, privacy, and security standards.

• Ensure adherence to schedules and maintain consistent availability during assigned hours.

• Complete all required client-mandated training.

• Engage in ongoing uptraining and cross-training initiatives.

• Uphold HIPAA regulations, confidentiality standards, and security protocols.

• Exhibit professionalism, accountability, and a patient-centered approach in all interactions.

⛳️ Requirements

• Experience in customer service or call center roles is required.

• Preferably have experience in healthcare billing, insurance, or claims.

• Experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and understand English.

• A background check is mandatory in compliance with applicable laws.

• Strong verbal and written communication skills are necessary.

• Possess analytical problem-solving skills and a keen attention to detail.

• A solid grasp of healthcare billing and insurance concepts is essential.

• Ability to convey complex billing information in a manner that is friendly and understandable for patients.

• Comfortable with operating multiple systems and tools concurrently.

• Organized, self-motivated, and possess a collaborative work approach.

🏝️ Benefits

• Starting pay of $15/hr with an additional shift differential of $1/hr for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position with eligibility for benefits starting on the first of the month after 60 days.