Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments via phone in accordance with financial responsibility guidelines.

• Develop, revise, and manage payment plans.

• Ensure the accuracy of transactions, documentation, and data integrity.

• Interpret and clarify claim notes, outstanding balances, and billing results.

• Verify, audit, and update insurance details.

• Input or modify insurance information in the EMR and resubmit pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to ascertain the reasons for billing or payment issues.

• Suggest policy-compliant resolutions and subsequent actions.

• Navigate various billing systems, EMR platforms, tools, and knowledge resources.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to the schedule and be available during assigned hours.

• Complete client-required training and engage in uptraining and cross-training.

• Deliver professional, accountable, empathetic, and patient-focused service.

⛳️ Requirements

• Customer service or call center experience is essential.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Preference for candidates with payment processing or financial transaction experience.

• High school diploma or GED is mandatory.

• Technical competency with EMR systems and standard computer applications is required.

• Ability to work autonomously in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is necessary.

• A background check is required in compliance with applicable regulations.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and keen attention to detail are important.

• A solid understanding of healthcare billing and insurance principles is required.

• Ability to convey complex billing information in a patient-friendly manner.

• Comfort in using multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach is necessary.

• Availability to work Monday through Friday between 6:00 a.m. and 6:00 p.m. MST is required.

🏝️ Benefits

• Shift differential of $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Benefits become available on the first of the month following 60 days of employment.

• Opportunity for remote work.

• Continuous uptraining and cross-training programs.