Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process payments from patients via phone while adhering to financial responsibility policies.

• Create, modify, and manage payment plans effectively.

• Ensure the accuracy of transactions, maintain documentation, and uphold data integrity.

• Interpret and clarify claim notes, outstanding balances, and billing results for patients.

• Verify, audit, and update patients' insurance information as needed.

• Input or modify insurance details within the EMR and resubmit any pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to address billing concerns.

• Investigate account history to ascertain the causes of billing or payment issues.

• Suggest resolutions and next steps that align with company policies.

• Utilize billing systems, EMR platforms, tools, and available knowledge resources.

• Manage multiple systems concurrently while providing assistance to patients.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to schedules and availability during assigned work hours.

• Complete client-required training and engage in ongoing and cross-training opportunities.

• Deliver professional, accountable, empathetic, and patient-focused service.

⛳️ Requirements

• Required customer service or call center experience.

• Strongly preferred background in healthcare billing, insurance, or claims.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is required.

• Technical skills in EMR systems and standard computer applications are necessary.

• Ability to work autonomously in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is essential.

• Background check is required in accordance with relevant laws.

• Excellent verbal and written communication skills are mandatory.

• Strong analytical problem-solving skills and attention to detail are crucial.

• Solid comprehension of healthcare billing and insurance principles is necessary.

• Ability to explain complex billing information in a manner that is understandable to patients.

• Comfortable working across various systems and tools simultaneously.

• Organized, self-driven, and collaborative work approach is essential.

🏝️ Benefits

• Starting pay of $15/hr with an additional shift differential (extra $1/hr for nights and weekends).

• Paid training, typically lasting 2 weeks.

• Full-time position of 40 hours per week.

• Eligibility for benefits begins on the 1st of the month following 60 days of employment.