Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process payments from patients over the phone in accordance with financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes for patients.

• Verify, audit, and update insurance information as necessary.

• Add or modify insurance data in the EMR and resubmit pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account histories to ascertain the root cause of billing or payment issues.

• Recommend resolutions and next steps that align with company policies.

• Utilize approved billing systems, EMR platforms, tools, and knowledge resources.

• Navigate multiple systems concurrently while assisting patients.

• Adhere to documentation, privacy, security, and HIPAA requirements.

• Maintain schedule compliance and availability during assigned hours.

• Complete client-required training and engage in uptraining and cross-training.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Required customer service or call center experience.

• Strongly preferred healthcare billing, insurance, or claims experience.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is required.

• Technical proficiency in EMR systems and standard computer applications.

• Ability to work independently in a remote or virtual setting.

• Must be capable of speaking, reading, writing, and understanding English.

• Background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail.

• Solid understanding of healthcare billing and insurance concepts.

• Capacity to clearly articulate complex billing information in a patient-friendly manner.

• Comfortable working across multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach.

🏝️ Benefits

• Starting pay of $15/hr plus shift differential (additional $1/hr for nights & weekends).

• Paid training, generally lasting 2 weeks from 9:00am-6:00pm Monday-Friday (EST).

• Full-time position offering 40 hours per week.

• Benefits become eligible on the 1st of the month following 60 days of employment.