Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments via phone in accordance with financial responsibility policies.

• Establish, modify, and uphold payment plans.

• Ensure the accuracy of transactions, thorough documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes.

• Verify, audit, and refresh insurance information.

• Input or modify insurance data within the EMR and resubmit pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to address billing issues.

• Investigate account histories to identify the causes of billing or payment-related concerns.

• Recommend resolutions and next steps that align with company policies.

• Navigate through billing systems, EMR platforms, tools, and knowledge resources.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to schedules and availability during designated hours.

• Complete required client training and engage in uptraining and cross-training.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Previous experience in customer service or call center roles is required.

• Strongly preferred experience in healthcare billing, insurance, or claims processing.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is mandatory.

• Proficient in EMR systems and standard computer applications.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and comprehend English.

• A background check is required in accordance with applicable laws.

• Excellent verbal and written communication skills are essential.

• Strong analytical problem-solving skills and keen attention to detail are necessary.

• Solid understanding of healthcare billing and insurance principles.

• Capable of clearly articulating complex billing information in a manner understandable to patients.

• Comfortable working across multiple systems and tools concurrently.

• Organized, self-motivated, and collaborative approach to work is expected.

🏝️ Benefits

• Shift differential of an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position, consisting of 40 hours.

• Eligible for benefits starting on the first of the month following 60 days of employment.