Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments over the phone in line with financial responsibility policies.

• Develop, update, and maintain payment plans for patients.

• Ensure accuracy of transactions, proper documentation, and integrity of data.

• Interpret and clarify claim notes, outstanding balances, and billing results.

• Verify, audit, and refresh insurance information as needed.

• Add or modify insurance details within the EMR and resubmit claims that are pending or require corrections.

• Educate patients on coordination of benefits, including deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify inconsistencies and collaborate with internal teams to resolve billing problems.

• Investigate account histories to identify the root causes of billing or payment issues.

• Suggest resolutions and next steps in accordance with policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Navigate multiple systems concurrently while assisting patients.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain schedule adherence and be available during assigned hours.

• Complete client-mandated training and engage in uptraining and cross-training initiatives.

• Exhibit professionalism, accountability, empathy, and a patient-centered approach in service delivery.

⛳️ Requirements

• Experience in customer service or call center environment is required.

• Strong preference for candidates with healthcare billing, insurance, or claims experience.

• Preferred experience in payment processing or financial transactions.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is a must.

• A background check is required in line with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are important.

• A solid grasp of healthcare billing and insurance concepts is expected.

• Ability to clearly articulate complex billing information in a manner that is patient-friendly.

• Comfort in working across multiple systems and tools simultaneously is necessary.

• An organized, self-motivated, and collaborative work style is preferred.

• Availability to work assigned hours between 7:00am and 7:00pm CST, Monday through Friday, is required.

🏝️ Benefits

• Starting pay of $15/hr plus shift differential (an additional $1/hr for nights and weekends).

• Paid training, which typically lasts for 2 weeks.

• Full-time position, requiring 40 hours per week.

• Benefits eligibility begins on the 1st of the month following 60 days of employment.

• Opportunity for remote work arrangement.