Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Handle patient payments over the phone in accordance with financial responsibility policies.

• Develop, update, and maintain payment plans.

• Ensure accuracy of transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance information as necessary.

• Enter or modify insurance details in the EMR and resubmit pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to determine the root causes of billing or payment issues.

• Recommend solutions and next steps that align with company policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Navigate multiple systems concurrently while assisting patients.

• Maintain adherence to schedules and availability during assigned hours.

• Complete mandatory client training and engage in uptraining and cross-training sessions.

• Adhere to HIPAA regulations, confidentiality, privacy, and security standards.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Previous customer service or call center experience is required.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Prior experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is mandatory.

• Additional education in billing or healthcare is advantageous.

• Proficiency in EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must be proficient in speaking, reading, writing, and understanding English.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are necessary.

• Analytical problem-solving skills and a keen attention to detail are required.

• A solid understanding of healthcare billing and insurance concepts is essential.

• Ability to explain complex billing information in an easily understandable manner for patients.

• Comfort with working across multiple systems and tools concurrently.

• An organized, self-motivated, and collaborative work approach is preferred.

🏝️ Benefits

• A shift differential of an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 2 weeks from 8:00 am to 5:00 pm Monday to Friday (CST).

• Full-time position, requiring 40 hours per week.

• Eligibility for benefits starts on the first of the month following 60 days of employment.