Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments over the phone in accordance with financial responsibility policies.

• Develop, update, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance information as necessary.

• Add or modify insurance data in the EMR and resubmit any pending or corrected claims.

• Educate patients on aspects of benefits coordination, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account histories and recommend suitable resolutions.

• Navigate various billing systems, EMR platforms, tools, and knowledge resources.

• Maintain adherence to schedules and availability during assigned hours.

• Complete training mandated by clients and engage in uptraining and cross-training opportunities.

• Adhere to HIPAA regulations, confidentiality, privacy, and security standards.

• Deliver professional, accountable, and patient-focused service.

⛳️ Requirements

• Previous customer service or call center experience is mandatory.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Preference for candidates with payment processing or financial transaction experience.

• A high school diploma or GED is required.

• Proficiency in using EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and understand English fluently.

• A background check is required in compliance with applicable laws.

• Excellent verbal and written communication skills are necessary.

• Strong analytical problem-solving capabilities and meticulous attention to detail are required.

• A solid understanding of healthcare billing and insurance concepts is essential.

• Ability to convey complex billing information in a patient-friendly manner.

• Comfort in working across multiple systems and tools simultaneously is important.

• An organized, self-motivated, and collaborative work approach is desired.

🏝️ Benefits

• Starting pay of $15/hr plus shift differential (an additional $1/hr for nights and weekends).

• Paid training, typically lasting 2 weeks.

• Full-time position, totaling 40 hours per week.

• Eligibility for benefits begins on the first of the month after 60 days.