Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments via phone in accordance with financial responsibility policies.

• Create, modify, and maintain payment plans for patients.

• Ensure accuracy of transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance information as needed.

• Add or update insurance details in the EMR and resubmit any pending or corrected claims.

• Educate patients about coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to rectify billing issues.

• Research account histories and identify root causes of billing or payment issues.

• Recommend resolutions and next steps that align with policy.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Navigate multiple systems concurrently while assisting patients.

• Maintain adherence to schedule and availability during assigned hours.

• Complete all required client-mandated training and participate in both uptraining and cross-training sessions.

• Adhere to HIPAA, confidentiality, privacy, and security standards.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Required experience in customer service or call center environments.

• Strongly preferred experience in healthcare billing, insurance, or claims.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Must be able to speak, read, write, and comprehend English.

• Background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are necessary.

• A solid understanding of healthcare billing and insurance concepts is required.

• Ability to convey complex billing information in a patient-friendly manner.

• Comfort with working across multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach is essential.

• Availability to work assigned hours between 7:00 AM and 7:00 PM CST, Monday through Friday.

🏝️ Benefits

• Shift differential: an additional $1/hour for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Opportunity for remote work.

• Continuous uptraining and cross-training initiatives available.