Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, verification of insurance, and inquiries related to claims.

• Efficiently process patient payments over the phone in accordance with financial responsibility policies.

• Establish, update, and manage payment plans.

• Explain and interpret claim notes, account balances, and billing results.

• Verify, audit, and refresh insurance information.

• Input or amend insurance details in the EMR and resubmit any pending or corrected claims.

• Inform patients about coordination of benefits, deductibles, coinsurance, copays, timely filing, and denial of claims.

• Identify inconsistencies and collaborate with internal teams to rectify billing concerns.

• Investigate account histories to uncover the reasons behind billing or payment issues.

• Propose solutions and next steps that align with established policies.

• Navigate through various billing systems, EMR platforms, tools, and informational resources.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to schedules and availability during work hours.

• Complete necessary client-mandated training and engage in uptraining and cross-training sessions.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Experience in customer service or call center roles is mandatory.

• Previous experience in healthcare billing, insurance, or claims is highly preferred.

• Experience with payment processing or financial transactions is advantageous.

• A high school diploma or GED is required.

• Proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting is necessary.

• Must possess the ability to speak, read, write, and comprehend English.

• A background check is required in compliance with applicable laws.

• Strong verbal and written communication skills are a must.

• Analytical problem-solving skills and a keen attention to detail are required.

• A solid grasp of healthcare billing and insurance concepts is essential.

• Capability to articulate complex billing information in a manner that is understandable to patients.

• Comfort in working across multiple systems and tools simultaneously is important.

• An organized, self-motivated, and collaborative work approach is expected.

🏝️ Benefits

• Starting pay of $15/hr with an additional shift differential (extra $1/hr for nights and weekends).

• Paid training, usually lasting 2 weeks.

• Full-time hours at 40 hours per week.

• Eligibility for benefits begins on the first of the month following 60 days of employment.