Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments via phone in accordance with financial responsibility policies.

• Establish, modify, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance details.

• Input or amend insurance information in the EMR and resubmit any pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify inconsistencies and collaborate with internal teams to address billing issues.

• Investigate account history and propose solutions for billing or payment issues.

• Utilize billing systems, EMR platforms, tools, and informational resources.

• Navigate multiple systems concurrently while assisting patients.

• Maintain adherence to schedules and availability during assigned hours.

• Complete necessary client-mandated training and engage in uptraining and cross-training.

• Adhere to HIPAA regulations, confidentiality standards, and security protocols.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Experience in customer service or call center roles is mandatory.

• Background in healthcare billing, insurance, or claims is highly preferred.

• Experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is required.

• Proficiency in EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual environment is essential.

• Must possess the ability to speak, read, write, and comprehend English.

• Background check is required, in compliance with applicable laws.

• Strong verbal and written communication skills are vital.

• Analytical problem-solving skills and a keen attention to detail are necessary.

• A solid grasp of healthcare billing and insurance concepts is expected.

• Ability to communicate complex billing information in a patient-friendly manner.

• Comfort in utilizing multiple systems and tools simultaneously is needed.

• Must demonstrate an organized, self-motivated, and collaborative work ethic.

🏝️ Benefits

• Starting pay of $15/hr plus a shift differential (an additional $1/hr for nights and weekends).

• Paid training, usually lasting 2 weeks from 9:00am–6:00pm Monday–Friday (EST).

• Full-time position, totaling 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.