Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments accurately over the phone in accordance with financial responsibility policies.

• Develop, modify, and manage payment plans.

• Clarify and interpret claim notes, balances, and billing results.

• Verify, audit, and refresh insurance information.

• Input or modify insurance details in the EMR and resubmit any pending or corrected claims.

• Guide patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Detect discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to pinpoint causes of billing or payment issues.

• Propose solutions and next steps aligned with company policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Manage multiple systems simultaneously while assisting patients.

• Ensure adherence to documentation, privacy, and security protocols.

• Maintain schedule adherence and availability during assigned hours.

• Complete mandatory client training and engage in uptraining and cross-training sessions.

• Adhere to HIPAA, confidentiality, and security standards.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Prior customer service or call center experience is essential.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Preference for candidates with payment processing or financial transaction experience.

• A high school diploma or GED is required.

• Must possess technical proficiency with EMR systems and standard computer applications.

• Capability to work independently in a remote or virtual setting is necessary.

• Proficiency in speaking, reading, writing, and understanding English is a must.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are essential.

• Must have analytical problem-solving abilities and a keen attention to detail.

• A solid understanding of healthcare billing and insurance concepts is required.

• Ability to clearly communicate complex billing information in a manner that is patient-friendly.

• Comfort with working across multiple systems and tools simultaneously is important.

• An organized, self-motivated, and collaborative approach to work is expected.

🏝️ Benefits

• Shift differential of an additional $1/hr for night and weekend shifts.

• Paid training, usually lasting 2 weeks.

• Full-time position requiring 40 hours a week.

• Eligible for benefits on the first of the month after 60 days of employment.