Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments over the phone in accordance with financial responsibility policies.

• Establish, modify, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Clarify claim notes, balances, and billing outcomes to patients.

• Verify, audit, and update insurance details.

• Input or modify insurance information in the EMR and resubmit pending or corrected claims.

• Inform patients about coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Detect discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to identify causes of billing or payment issues.

• Suggest resolutions and next steps aligned with policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources.

• Manage multiple systems concurrently while assisting patients.

• Adhere to schedule and maintain availability during assigned hours.

• Complete required client training and engage in uptraining and cross-training.

• Adhere to HIPAA, confidentiality, privacy, and security regulations.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Experience in customer service or call centers is mandatory.

• Strongly preferred: experience in healthcare billing, insurance, or claims.

• Preferred: experience in payment processing or financial transactions.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Proficiency in speaking, reading, writing, and understanding English is necessary.

• Background check required as per applicable laws.

• Excellent verbal and written communication skills are crucial.

• Strong analytical problem-solving skills and meticulous attention to detail are needed.

• A solid grasp of healthcare billing and insurance concepts is important.

• Ability to articulate complex billing information in a manner that is easily understood by patients.

• Comfort with navigating multiple systems and tools simultaneously is required.

• An organized, self-motivated, and collaborative work approach is essential.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, generally lasting 2 weeks from 9:00am–6:00pm Monday–Friday (EST).

• Full-time position requiring 40 hours per week.

• Benefit eligibility begins on the first of the month following 60 days of employment.