Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments accurately by phone in line with financial responsibility policies.

• Develop, update, and manage payment plans in accordance with established guidelines.

• Ensure accuracy of transactions, proper documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes for patients.

• Verify, audit, and update insurance details.

• Add or modify insurance information in the EMR and resubmit pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to address billing issues.

• Investigate account history to ascertain the root cause of billing or payment issues.

• Suggest resolutions and next steps in accordance with policies.

• Navigate various billing systems, EMR platforms, tools, and knowledge resources concurrently.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to schedule and availability during assigned hours.

• Complete client-required training and engage in uptraining and cross-training.

• Exhibit professionalism, accountability, confidentiality, and patient-centered service.

⛳️ Requirements

• Previous experience in customer service or call centers is required.

• Preferred experience in healthcare billing, insurance, or claims.

• Experience in payment processing or financial transactions is preferred.

• A high school diploma or GED is mandatory.

• Additional education in billing or healthcare is advantageous.

• Technical proficiency in EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Must be able to speak, read, write, and comprehend English.

• Background check is required in accordance with applicable regulations.

• Strong verbal and written communication skills are essential.

• Possess analytical problem-solving skills and a keen attention to detail.

• Solid understanding of healthcare billing and insurance principles.

• Capability to clearly convey complex billing information in patient-friendly terms.

• Comfortable working across multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative work approach.

🏝️ Benefits

• Starting pay of $15/hr with an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks from 8:00am–5:00pm Monday–Friday (CST).

• Full-time position requiring 40 hours per week.

• Benefits become available on the first of the month following 60 days of employment.