Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Handle patient payments over the phone in accordance with financial responsibility policies.

• Develop, update, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, outstanding balances, and billing results.

• Verify, audit, and revise insurance information as necessary.

• Input or modify insurance data in the EMR and resubmit any pending or corrected claims.

• Educate patients on the coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify billing discrepancies and collaborate with internal teams to resolve issues.

• Investigate account history to determine the root causes of billing or payment issues.

• Suggest policy-compliant resolutions and outline next steps.

• Navigate various billing systems, EMR platforms, tools, and knowledge resources effectively.

• Adhere to documentation, privacy, security, HIPAA, and confidentiality protocols.

• Maintain schedule adherence and be available during designated hours.

• Complete client-mandated training and engage in uptraining and cross-training opportunities.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Previous customer service or call center experience is mandatory.

• Experience in healthcare billing, insurance, or claims is highly preferred.

• Experience with payment processing or financial transactions is a plus.

• A high school diploma or GED is required.

• Additional education in billing or healthcare is advantageous.

• Proficiency in EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual environment is crucial.

• Must be proficient in speaking, reading, writing, and understanding English.

• A background check is required in accordance with relevant laws.

• Excellent verbal and written communication skills are necessary.

• Strong analytical problem-solving skills and high attention to detail are needed.

• A solid understanding of healthcare billing and insurance concepts is important.

• Capability to explain complex billing information in a way that is friendly and understandable to patients.

• Comfort in working across multiple systems and tools at the same time is necessary.

• An organized, self-motivated, and collaborative work approach is essential.

• Candidates must reside in one of the following states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must be available to work assigned hours between 7:00 AM and 7:00 PM CST, Monday through Friday.

🏝️ Benefits

• Starting salary of $15 per hour, with an additional shift differential of $1 per hour for nights and weekends.

• Paid training, typically lasting two weeks from 8:00 AM to 5:00 PM, Monday through Friday (CST).

• Eligibility for benefits begins on the first of the month following 60 days of employment.

• Full-time schedule of 40 hours per week.

• Opportunity for remote work.

• Continuous uptraining and cross-training initiatives available.