Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments accurately via phone, adhering to financial responsibility policies.

• Establish, update, and maintain payment plans according to established protocols.

• Ensure accuracy in transactions, proper documentation, and data integrity.

• Explain and interpret claim notes, balances, and billing outcomes to patients.

• Verify, audit, and update insurance details as necessary.

• Enter or modify insurance information within the EMR and resubmit any pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Investigate account history to pinpoint the root cause of billing or payment issues.

• Suggest appropriate resolutions and next steps in line with established policies.

• Utilize approved billing systems, EMR platforms, tools, and knowledge resources effectively.

• Manage multiple systems simultaneously while assisting patients.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to schedules and availability during assigned hours.

• Complete client-mandated training and engage in uptraining and cross-training initiatives.

• Exhibit professionalism, accountability, empathy, and a patient-centered approach to service.

⛳️ Requirements

• Required customer service or call center experience.

• Strongly preferred healthcare billing, insurance, or claims experience.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is mandatory.

• Technical proficiency in EMR systems and standard computer applications.

• Ability to work independently in a remote or virtual setting.

• Must be proficient in speaking, reading, writing, and understanding English.

• Background check required in compliance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and a keen attention to detail are necessary.

• Solid understanding of healthcare billing and insurance concepts.

• Capability to clearly articulate complex billing information in a patient-friendly manner.

• Comfortable working across multiple systems and tools concurrently.

• Organized, self-motivated, and collaborative work approach is expected.

🏝️ Benefits

• Starting pay of $15/hour plus shift differential (an additional $1/hour for nights and weekends).

• Paid training, typically lasting 2 weeks.

• Full-time hours at 40 per week, with benefits starting on the first of the month following 60 days of employment.