Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments over the phone in accordance with financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure accuracy of transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes for patients.

• Verify, audit, and update insurance details as needed.

• Add or modify insurance information in the EMR and resubmit pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account histories to determine the root causes of billing or payment issues.

• Recommend resolutions and next steps that align with policy.

• Utilize billing systems, EMR platforms, tools, and knowledge resources efficiently.

• Navigate multiple systems concurrently while assisting patients.

• Adhere to documentation, privacy, security, and HIPAA regulations.

• Maintain schedule adherence and be available during assigned hours.

• Complete client-mandated training and engage in uptraining and cross-training opportunities.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Required customer service or call center experience.

• Strongly preferred healthcare billing, insurance, or claims experience.

• Preferred payment processing or financial transaction experience.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and comprehend English.

• Background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are essential.

• Requires analytical problem-solving abilities and a keen attention to detail.

• A solid understanding of healthcare billing and insurance concepts is necessary.

• Ability to articulate complex billing information in language that is friendly to patients.

• Comfort in working across multiple systems and tools at once.

• An organized, self-motivated, and collaborative approach to work is important.

• Availability to work assigned hours between 7:00 am and 7:00 pm CST, Monday through Friday.

🏝️ Benefits

• Starting pay includes a shift differential of $1/hr for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Eligibility for benefits begins on the first of the month after 60 days.

• Remote work arrangement available.

• Ongoing uptraining and cross-training initiatives offered.