Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments via phone in accordance with financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and refresh insurance information.

• Add or modify insurance data in the EMR and resubmit pending or corrected claims as necessary.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account history to determine the root causes of billing or payment issues.

• Propose resolutions and next steps that align with company policies.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Navigate multiple systems concurrently while assisting patients.

• Maintain adherence to schedules and availability during assigned hours.

• Complete mandatory client training and engage in uptraining and cross-training opportunities.

• Adhere to HIPAA regulations, maintaining confidentiality, privacy, and security standards.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Required customer service or call center experience.

• Strongly preferred experience in healthcare billing, insurance, or claims.

• Preferred experience in payment processing or financial transactions.

• High school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is necessary.

• Ability to work independently in a remote or virtual setting.

• Must possess the ability to speak, read, write, and comprehend English.

• Background check required in accordance with applicable laws.

• Strong verbal and written communication skills are essential.

• Analytical problem-solving skills and exceptional attention to detail are needed.

• Solid understanding of healthcare billing and insurance concepts is necessary.

• Ability to clearly communicate complex billing information in a patient-friendly manner.

• Comfortable working across multiple systems and tools simultaneously.

• Organized, self-motivated, and collaborative approach to work is expected.

• Must reside in one of the specified states: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Missouri, Mississippi, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Additional $1/hour shift differential for nights and weekends.

• Paid training, typically lasting 2 weeks.

• Full-time position, requiring 40 hours per week.

• Benefits become eligible on the first of the month following 60 days of employment.