Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Assist patients with payment processing, billing education, insurance verification, and inquiries related to claims.

• Process patient payments over the phone in accordance with financial responsibility policies.

• Establish, update, and manage payment plans.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing results.

• Verify, audit, and update insurance details.

• Add or modify insurance information in the EMR and resubmit pending or corrected claims.

• Educate patients on coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to rectify billing issues.

• Investigate account history and ascertain the root causes of billing or payment issues.

• Propose resolutions and next steps in line with established policies.

• Navigate various billing systems, EMR platforms, tools, and informational resources.

• Comply with documentation, privacy, security, and HIPAA regulations.

• Maintain adherence to schedules and availability during designated hours.

• Complete client-mandated training and engage in uptraining and cross-training sessions.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Required experience in customer service or call center environments.

• Strong preference for candidates with healthcare billing, insurance, or claims experience.

• Preferred experience in payment processing or financial transactions.

• A high school diploma or GED is required.

• Proficiency in EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must be proficient in speaking, reading, writing, and understanding English.

• A background check is required in accordance with applicable laws.

• Excellent verbal and written communication skills are necessary.

• Strong analytical problem-solving skills and a keen attention to detail are needed.

• A solid grasp of healthcare billing and insurance concepts is important.

• Ability to convey complex billing information in a manner that is easy for patients to understand.

• Comfort in working across multiple systems and tools simultaneously.

• An organized, self-motivated, and collaborative work approach is essential.

• Availability to work assigned hours between 8:00 a.m. and 8:00 p.m. EST, Monday through Friday.

🏝️ Benefits

• Shift differential of $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks.

• Full-time position with 40 hours per week.

• Eligible for benefits starting on the first of the month following 60 days of employment.

• Opportunity for remote work.

• Continuous uptraining and cross-training initiatives.