Patient Billing Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Process patient payments via phone in accordance with financial responsibility policies.

• Create, update, and manage payment plans effectively.

• Ensure accuracy in transactions, documentation, and data integrity.

• Interpret and clarify claim notes, balances, and billing outcomes.

• Verify, audit, and refresh insurance information as necessary.

• Add or modify insurance data in the EMR and resubmit any pending or corrected claims.

• Educate patients regarding coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.

• Identify discrepancies and collaborate with internal teams to resolve billing issues.

• Research account history to determine the causes of billing or payment concerns.

• Recommend solutions and next steps in accordance with policy.

• Utilize billing systems, EMR platforms, tools, and knowledge resources effectively.

• Navigate multiple systems concurrently while assisting patients.

• Adhere to documentation, privacy, security, HIPAA, and confidentiality standards.

• Maintain adherence to schedules and availability during assigned hours.

• Complete mandatory client training and engage in uptraining and cross-training opportunities.

• Deliver professional, accountable, empathetic, and patient-centered service.

⛳️ Requirements

• Customer service or call center experience is required.

• Experience in healthcare billing, insurance, or claims is strongly preferred.

• Prior payment processing or financial transaction experience is preferred.

• A high school diploma or GED is required.

• Technical proficiency with EMR systems and standard computer applications is essential.

• Ability to work independently in a remote or virtual setting.

• Must be able to speak, read, write, and comprehend English.

• A background check is required in accordance with applicable laws.

• Strong verbal and written communication skills are necessary.

• Analytical problem-solving skills and a keen attention to detail are essential.

• A solid understanding of healthcare billing and insurance concepts is required.

• Ability to articulate complex billing information in a manner that is patient-friendly.

• Comfort in working across multiple systems and tools simultaneously is important.

• An organized, self-motivated, and collaborative work approach is essential.

🏝️ Benefits

• Shift differential of an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 2 weeks from 8:00am–5:00pm Monday–Friday (CST).

• Full-time position, 40 hours per week.

• Benefit eligibility begins on the first of the month after 60 days.