Patient Account Associate, Tier 1 – Credits

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Deliver exceptional, friendly, courteous, and professional service to clients.

• Identify suitable payment information and securely store backup documentation as needed.

• Research, verify, and amend payment postings.

• Follow established procedures and policies to address account issues.

• Initiate recoupments from payers, refunds from payers, and patient refunds when necessary.

• Navigate payer claim portals and comprehend payer functionalities.

• Communicate effectively in both oral and written forms.

• Utilize computers, office equipment, and relevant software efficiently.

• Engage in computer, telephone, and equipment-based tasks while either seated or standing for prolonged periods.

⛳️ Requirements

• High School Diploma or equivalent (GED) is mandatory.

• At least one (1) year of experience in hospital or physician back-end revenue cycle roles (Payment Posting, Billing, Follow-Up, Collections) is required.

• Familiarity with Medicaid and Medicare billing regulations is essential.

• Ability to distinguish between genuine overpayments and erroneous credits.

• Experience in researching claim cycles is necessary.

• Knowledge of Coordination of Benefits is required.

• Understanding of Explanation of Benefits (EOB) is needed.

• Acquaintance with medical terminology is important.

• Proficiency in handling payments is necessary.

• Strong written and verbal communication skills are required.

• Computer proficiency is essential.

• Effective time management skills are necessary.

• Knowledge of HIPAA regulations is required.

• Ability to navigate different payer claim portals and understand their functionalities is necessary.

• Capability to read computer screens and documents in English is required.

• Proficiency in operating computers, office equipment, and various software is essential.

• Ability to remain seated or standing for extended durations is required.

• Ability to use fingers and hands while operating equipment is necessary.

• May involve lifting and transporting items and office supplies, as well as bending, kneeling, and reaching.

🏝️ Benefits

• Comprehensive benefits package that supports physical, mental, and spiritual well-being.

• Wellness programs that encourage a sustainable culture of health.

• Options for remote work arrangements along with company-provided equipment, subject to remote work guidelines.

• Commitment to equal opportunity employment.