Patient Access Specialist I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Welcome patients and respond to phone inquiries

• Arrange appointment requests

• Note any special requirements, including accommodations and interpreters

• Explain insurance participation, financial responsibilities, and time-of-service policies

• Collect patients’ insurance and demographic details and input them into EPIC

• Conduct real-time insurance verifications and interpret the results

• Gather pre-registration information for outstanding Epic work queue accounts

• Make outbound calls for Epic referral scheduling

• Offer team support and backup coverage as instructed by the Supervisor and/or Manager

• Carry out general tasks such as faxing, filing, and sorting mail

• Execute other related responsibilities as assigned

⛳️ Requirements

• High School Diploma or equivalent is required

• At least 2 years of relevant experience

• Strong knowledge of medical terminology

• Bachelor’s Degree or completion of college-level coursework is preferred

• Previous experience in a high-volume customer service setting, particularly in a call center, is preferred

• Bilingual proficiency in English and Spanish is a plus

🏝️ Benefits

• Competitive and comprehensive benefits package

• Healthcare options

• A variety of additional benefits

• Paid Time Off